Our Returns Guarantee
At Every Girl Loves, we want you to LOVE the items you buy from us, and for them to be the right fit and style just for you. We want to make the return process as painless as possible and for you to be enjoying the right products for you.
Easy 60 Day Return Policy
We use a simple $7.95 flat rate pre-paid return option, that is FREE the first time you use it* If you’re returning something and don’t have the receipt, don’t worry – all of your orders are saved under ‘My Orders’ in your account profile.
*The ‘first time free’ option is only available to Australian residents.
How much does it cost to return an item?
If its your first return and you live in Australia, its free! Simply visit the My Orders page and click the ‘request a return’ button next to your order.
Otherwise, we have a flat rate $7.95 prepaid returns label. You can buy a returns label here. Once ordered, simply print it off and slap it on your package.
If you choose to handle your own postage, varying shipping rates will apply. It’s always a good idea to return goods via registered mail to ensure there safe return. Please use this address for returns;
[EGL Return Address here]
What Can I Return?
When returning an item we simply ask that;
- Any clothing has not been worn or washed
- All labels are still attached including hang tags and that you take care to protect the item(s) when posting
What Can’t I Return?
Unfortunately, we cannot accept returns for;
- Swimwear without the hygiene seal
What if a Product Is Faulty?
We take great care in sourcing the best quality products and hope that you never receive a faulty item from us. Should the unexpected occur, please contact us immediately via the Help Centre and we will arrange to have the item shipped back to us at our expense.